Our most frequently asked questions.

Read More

Help Center

Our customer care team is here to help.

Contact Us

Delivery Questions

When will my order ship? 

Orders will ship between 1 - 3 business days depending on the current demand. Our products are artisan-made, it takes us a bit more time to ensure that what reaches you is of the highest quality and at peak freshness.

Why is my package still in the 'pre-shipment' phase? 

Occasionally, updates from our delivery partners may experience delays. Even if your package appears to be in the 'pre-shipment' phase, rest assured it is already on its way to you. It's not uncommon for the tracking information to only be updated later in the shipping journey. Please be assured that your order is in progress and we are working diligently to get it to you as soon as possible.